Privacy Policy
Your privacy is important to us. This policy describes how we collect, use, and protect your personal information.
1. Information We Collect
We collect information you provide directly to us when you: • Create an account (email address, name, company name) • Use our chatbot services (conversations, uploaded documents) • Contact our support team We also automatically collect certain information about your device and usage patterns through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to: • Provide, maintain, and improve our services • Process your transactions and send related information • Send you technical notices, updates, and support messages • Respond to your comments and questions • Analyze usage patterns to improve user experience • Train and improve AI models (only with your explicit consent)
3. Data Storage and Security
Your data is stored securely using industry-standard encryption: • All data is encrypted in transit (TLS/SSL) • Database encryption at rest • Regular security audits and updates • Access controls and authentication • Data backups and disaster recovery procedures We use Supabase (EU region) for data storage, ensuring GDPR compliance.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in these limited circumstances: • With your explicit consent • To comply with legal obligations • To protect our rights and prevent fraud • With service providers who assist our operations (under strict confidentiality agreements) Third-party services we use: • Supabase (database hosting - EU region) • Vercel (application hosting - EU region) • Groq (AI processing - anonymized data only)
5. Your Rights (GDPR)
Under GDPR, you have the right to: • Access your personal data • Rectify inaccurate data • Request deletion of your data ("right to be forgotten") • Object to processing of your data • Data portability (receive your data in a structured format) • Withdraw consent at any time To exercise these rights, contact us at info@evonord.eu
6. Cookies and Tracking
We use cookies for: • Authentication and security • Preferences and settings • Analytics and performance monitoring You can control cookie preferences through your browser settings. See our Cookie Policy for more details.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you delete your account: • Personal data is deleted within 30 days • Conversation logs are anonymized for analytics • Billing records are retained for 7 years (legal requirement) You can request immediate deletion by contacting support.
8. International Data Transfers
Your data is primarily stored in the EU. If data must be transferred outside the EU, we ensure appropriate safeguards are in place through: • Standard Contractual Clauses (SCCs) • Adequacy decisions • Explicit consent when required
9. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by: • Email notification to your registered address • Prominent notice on our website • In-app notification Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For privacy-related questions or concerns: Email: info@evonord.eu Address: Evonord OÜ, Estonia We will respond to all requests within 30 days as required by GDPR.