Features
Everything Aelara does, in plain words
Aelara turns your documents into answers on your website and gives your team one place to follow up. Here's what's included — and on which plan.
Plan labels:All plansStarter and ProfessionalProfessional
Answers customers can rely on
Answers from your own documents
- Upload PDF, Word (.docx), text and Markdown files, or write in the built-in editor
- Limits are counted in pages of text, not file size — images don't use up your quota
- Replies in the visitor's language and switches if they do
- Remembers earlier messages in the chat (3, 15 or 30 depending on plan)
Rules you control
- Role, conversation objective and custom instructions
- Tone: Friendly, Casual, Professional or Concise
- Topics to avoid, and a fallback message for unknown questions
- Strict mode: answers only from your documents; flexible mode: may add general knowledge
Test before you publish
- Test chat in the admin to check answers before visitors see them
- Test chats don't count towards your monthly conversations
Turning conversations into action
Guided conversations with buttons and forms
- Visual editor with button, form, text and AI steps
- Templates: Lead Capture, Support Triage and Audience Splitter
- Forms collect name, email, phone and custom fields
- The AI can show a form or buttons in the middle of a conversation when it fits
Team inbox
- All conversations in one place, updated in real time
- See which visitors are online right now and which page they're on
- Statuses, assignment, priorities, search, filters and bulk actions
- Dashboard with conversations and usage against your plan limits
Tickets, tasks and AI summaries
- Aelara's own built-in ticketing: ticket numbers, priorities, SLA timers and owners
- Tasks with due dates, assigned to team members
- AI summaries, sentiment and suggested next steps for each conversation
- Email alerts, transcript forwarding and internal notes
AI Sales Agent
- A sales playbook with your target audience, qualification criteria and objection handling
- Asks follow-up questions and captures contact details
- Shares your meeting booking link with qualified leads
- The playbook can be generated from your knowledge base
Live data from your system
- Connect your business system's API — for example staff or equipment availability, booking slots or stock
- The assistant fills in the details from the chat (role, date, quantity) and answers with the real result
- You decide which HTTPS addresses it may call and with which details; your API key is stored encrypted
- Built-in test tool and up to 5 lookups per chatbot
Training insights
- See the questions your chatbot couldn't answer
- Get a suggested answer and add it to your knowledge base in one click
On your website
Widget and branding
- Your logo, bot avatar, display name, brand colour and 10 fonts (Starter and Professional)
- Opens automatically after a delay you choose, or waits for a click
- Visitors can send images, PDF and Word files, or take a photo on mobile
- Privacy policy link in the widget footer; works on any website and on mobile
Setup, languages and team
- Two lines of embed code — no access to your website or systems needed
- Admin panel in English and Estonian
- Invite team members as Owner, Admin or Member (Professional: 5 seats included)
Privacy and security
- HTTPS encryption in transit
- Data stored on servers in the EU
- Your documents and conversations are not used to train AI models
- Restrict the widget to your own domains
Plans
Every plan includes answers from your documents, the chatbot guide, test chat and the team inbox.
Free
€0forever
1 chatbot · 50 AI conversations/month · ~25 pages
Starter
€17.90/month
2 chatbots · 1,000 AI conversations/month · ~250 pages · flows, insights, branding
Professional
€46.50/month
5 chatbots · 10,000 AI conversations/month · ~1,000 pages · tickets, tasks, AI inbox, Sales Agent, 5 team members
Yearly billing: Starter €179/year, Professional €465/year (2 months free). Prices include VAT.
Start with the questions you answer every day
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